Nobody answered the phone at the LA office and I think that it might be impossible to get anything other than a bot on the main service number. I attempted to call Hertz several times in order to speak to a human being about getting a different vehicle. It made a strange noise upon acceleration and it was a smelly interior with scratches in the rear trunk area. We opted for the Mustang even though the trunk was too small for all of our luggage. The SUV was too large for our needs, the Camry was taken and we did not have any interest in getting an electric car. There were several Mustang convertibles, one Camry, and one large SUV. He then changed his mind and said to take any one of the cars in the Gold section. I walked to the row of cars when I was then told by another Hertz employee to go back inside the office because none of the cars were ready. I was told by the agent to go to a specific area of the parking lot and pick out any vehicle.
An additional agent came out to help me and he was cold and unhelpful. Approximately 12 people were waiting in line. There were two service representatives in the Hertz location. Avis had three buses and enterprise had seven. Meanwhile, buses from other companies passed us by on numerous occasions. The bus from the LAX Terminal to Hertz arrived after we waited 23 minutes. Their chat bot told me to discuss it with the local office, but the one at Harry Reid never answers the phone even when you check a prompt that you are an insurance agent!! It is scary to think what it would be like to call for help if you had an accident or emergency. Hertz customer service is impossible to get in touch with. Also, we were given no opportunity to check for dings or damages on the vehicle. At the checkout desk, the guy told me that is just how it is there - it doesn't matter what you pull out with. We finally just got in a random gray SUV and drove it out. Other customers were walking around just as confused and irritated as we were. No personnel to be found to ask for help. We went up to the loading area, as directed, looking for the white SUV. We were reviewing the bill and questioned the charges, and she fast talked us and said we should run upstairs because they just got a white SUV, but if we didn't hurry up, someone would take it. She said we could get a compact car and did not listen when we refused insurance. She admitted they have no cars and over sell to customers.
#HERTZ LOS ANGELES AIRPORT NUMBER FULL#
She said it would be 4 hrs to get the mid size SUV I paid in full for. When we finally got to the counter the attendant was rude. Other workers came on shift about 30 minutes later. I booked through priceline and paid in full. They refuse to accept responsibility for this We have tried to flow up with Hertz, but are basically being told too bad. We ultimately ended up paying the price and leaving, but we will NEVER EVER deal with HERTZ again.
We tried to cancel and walk away, but were told we would be charged a fee. We were told the additional fees were for airport fees and taxes. We expected the bill to be around $800 with insurance, but $1600 seems outrageous, especially since we have rented comparable vehicles the last two years for around $700. With taxes and insurance, we ended up being charged $1600.00 US. Our rental was $450 US for a 9 day rental. When we got there, and got to the Hertz counter we were coerced into spending much more money. We reserved a car through Hertz online prior to arriving at the airport. We have always purchased the insurance package, so we were aware of that additional cost. We have rented off site several times, and never had an issue (With Easy Way in Cancun). Wanted to give everyone a heads up if renting a car at the Cancun airport.
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